FAQ's, Help and Support
for the mobile app
We all need a helping hand from time to time.
We've pulled together some FAQ's that can help and support any and every Pitchsocial related question you may have.
Can't find what you're looking for, don't worry, chat with us or send us a message.
Registration and Set-up
How do I get access to Pitchsocial?
You can download PitchSocial from either the Apple App Store or the Google Play Store. Links below.
Can I use PitchSocial on my laptop/computer?
PitchSocial is designed for use on Smart Phones. To use it, you'll need to download it from the Apple App Store or Google Play Store on your device. You can't access the platform from a browser.
How do I set-up an account?
Download the app first, when you click on it, push the big orange button named 'Create an account'. Registration is really simple, just follow the steps and you'll be set-up in no time.
Is Pitchsocial free to use?
Yes. Pitchsocial is totally free.
I'm not sure which type of account is right for me.
If you are looking to sell a product or pitch for investment: you are a Pitcher.
You can find out more about Pitchsocial for Pitchers here.
If you are looking for new products or services to buy or stock: you are a Buyer.
You can find out more about Pitchsocial for Buyers here.
If you are looking for new investment opportunities: you are an Investor.
You can find out more about Pitchsocial for Investors here.
Can I be both a Pitcher and a Buyer/ Investor and a Pitcher?
You can not be a Buyer or Investor and also a Pitcher.
You can be both a Buyer and an Investor.
Can I have multiple accounts?
No you can only have one account per person.
Using the app
How do I create a pitch?
You will need to create your video and images on whatever design tools you usually use. You can then upload them into the create a pitch section.
Detailed specs for pitches can be found here.
Can I upload multiple pitches?
You can upload up to 6 pitches per person.
Is there a limit on how many matches I can have?
There is no limit on the amount of matches you can have.
I've got a match... what comes next?
You will get a notification, you can then start a conversation straight away.
Terms and Conditions/ Usage Policy
Who is responsible for the content that's uploaded?
Users take full responsibility for the content that they upload.
I've seen something fraudulent/offensive. How do I report it?
There is a report button which will flag any content for an admin to review.
What moderation to you undertake?
All moderation is undertaken by humans. We don't use AI moderation.
How do I read your full Terms and Conditions?
Full terms and conditions can be found here.
Click here to view our Cookies Policy.